1、Good morning/afternoon!

早上好/下午好

2、Hi! Can I help you?/How can I help you?/Are you being helped?

您好!你有什么事吗?

3、Did you make an appointment with him/her?

你跟他/她预约了吗?

4、What's your name?

你叫什么名字?

5、How to spell your name?

怎么拼写你的名字?

6、May I see your ID, please?

你有证件吗?

7、Give me one second please.

请稍等

8、One moment please, let me call him/her first.

稍等,我给他/她打个电话.

9、I'm sorry. He is busy right now. Would you like to call back later?

对不起.他正忙.您过一会再打来好吗?