Hello. Is there anything I can do for you, Sir?

Yes. I’d like to speak with someone in your sales department.

Okay. What type of vehicle are you looking for?

I have a small BMW SUV, and I would like to replace mine with a new one in the same brand.

What is your price range?

XXXX or less.

Hmm…I’m not finding anything…with that price point your options are going to be limited, which is kind of what I thought before I even started looking.

Okay. ( leaving)

Hold on a minute. Maybe you will like this new Toyota. It will fit your budget.

I don't really like it. Thank you for your time.

You're welcome, Sir.